Frequently Asked Questions
Rain Policy In the event of rain our policy is that a customer can cancel the delivery with no charge. (deposits or any payments are held for one year and can be used on future rentals. No Refund will be made) If the customer elects to accept the unit(s) they understand that there is no refund . If it does rain the units are still usable. Bounce House Rentals / AZ Water Slides recommends, that in light rain or showers that most of our units are covered and it’s fine for kids to jump. If the rain becomes heavy, have the kids exit the unit and go inside and wait for the rain to quit. The units will accumulate water (it will bubble at the seams, this is normal) so have an adult or teen go inside the unit with a towel and dry out the unit and its ready for use again. Please leave units inflated until the driver arrives to pick up.
Q: Can I cancel my order?
A: We allow cancellations up to 5 business days prior to the party with no charge (any deposits or payments will be held in your name for one year for a future booking payments or deposits will not be returned) but if you cancel within the 5 days You lose your deposit and a 20% restocking fee is charged to the credit card on file or must be mailed in. If you cancel at the door or the driver has already been dispatched then you lose the entire payment. If you book a entertainer or face painter you must pay in full and NO REFUND is given.
Q: Are your Inflatables safe and clean?
A: Yes, Yes, Yes. We are parents and dedicated to providing a safe and clean inflatable experience. We clean our inflatables before and after every use as well as a weekly deep cleaning of your units.
Q: How do I know that you’ll show up?
A: Bounce House Rentals / AZ Water Slides is a reputable business. We have provided event management and party services for many satisfied clients. We pride ourselves on customer satisfaction and are dedicated to making your party or event happy and trouble free! If you feel more comfortable, we can provide references from our other customers.
Q: How many children can use the inflatable safely?
A: Most of our inflatables accommodate anywhere from 8 to 10 children under twelve years of age. The older and larger the occupants are, the greater the risk of overcrowding and injury. We recommend no more than 4 to 6 teenagers and less than 5 adults per unit. All inflatables are equipped with stepping platforms for easy access into the unit. PLEASE supervise your guests, particularly young children, to insure their safety and good time. No food items, no shoes and no sharp or pointed items should be allowed in any unit. Use common sense; do not deflate the unit while children are still inside jumping. In case of any malfunction, exit the unit immediately and call us for advice or technical assistance.
Q: How do I pay?
A: Bounce House Rentals / AZ Water Slides takes credit cards, cash, cash app, Paypal. Normally we take a deposit when you book by credit card (this deposit is deducted against the total cost of the order) and then you have the option of paying cash for the remaining balance or putting it on the same credit card you paid your deposit or a different card. The final payment if paid on a credit card will normally be charged a few days prior to the event. A 3.2% processing fee will be charged for every credit card transaction.
Q: What about rain?
A: We will call you that morning to discuss rain concerns. There is no charge to you for a canceled reservation due to the weather. Any payments will be good for up to one year for a future booking.there will be NO REFUNDS for weather.( ie rain, wind, too hot.)
Q: What if I need some one to Staff the inflatable?
A: We do offer attendants to staff the units, they are $50 per hour with a 4 hour minimum.
Q: What if I need some one to Staff the inflatable?
A: We do offer attendants to staff the units, they are $50 per hour with a 4 hour minimum.
Q: How can I reserve a bounce house or water slide?
A: You can call us directly at: (520) 276-9896 , e-mail us at: BounceHouseRentalsTucson@gmail.com or just click here.
Q: How far in advance do I need to reserve?
A: We suggest 2-4 weeks before your scheduled party date for our standard jumpers. We are always happy to try to accommodate last minute bookings.
Q: Do you set up in parks?
A: Currently due to the COVID-19 pandemic, we are not setting up in parks. Please check back or contact us for updates.
Q: How much room do I need?
A: We have inflatable dimensions as well as set up dimensions listed under each of our inflatables pages. Just click on the more info button for unit for sizes. Measurements listed in the details are inflated by at least 2ft on both sides to make sure there is space required to set up unit.
Q: How much room do you need to bring the inflatable bounce house / water slide in?
A: A standard walk through gate of about 36″ is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). Some of our bigger units may need bigger entrances, please contact us if you are concerned.
Q: Can you set up on my driveway?
A: Yes. If you have a two car width driveway, most likely a jumper will fit. A very slight slope is not a problem, however, the flatter the surface the better. Since we can’t pound stakes into your driveway, we bring sandbags to secure down the unit or find other means at your location to secure the unit.
Q: What type of surface do you need to set up on?
A: We can set up on lawns, dirt, concrete or asphalt. Under no circumstances can we set up where we think the inflatable will be a safety risk to a child or our equipment.
Q: Does the blower need electricity? How much does it use?
A: Yes. We will bring up to a 50 foot extension cord with us but if you have one available it is appreciated. Then we need a standard 110v outlet near the set up area to plug into. The blower runs continuously and uses approximately 14 cents of electricity per hour. If you don’t have electricity available, we have generators available for rent too or you can provide one of your own.
Please note some larger units require 2-3 dedicated outlets. Please refer to the requirements section of each inflatable.
Q: How long does it take to set up and take down?
A: Set up usually takes approximately 15-30 minutes, providing there are no obstacles on the surface where the unit will be operating to set and the same for takedown.
Q: Do you deliver on holidays?
A: Yes. No extra charges apply…but please do tip the drivers.
Q: Can I keep the Bounce House / Water Slide overnight?
A: Yes. The unit must be set up in a backyard or area that is fenced and locked up. There will be small additional charge for this service. We reserve the right to deny this service if deemed necessary. We also reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.
If you have questions that are not mentioned here.
Give us a call (520) 276-9896 and we will be happy to assist you!
